Payments
Clean Sweep Maintenance Services only accepts credit / debit card as form of payment. You will enter you credit/debit card information at the time of booking your service however, we do NOT charge the card at this time. A HOLD will be placed on your account for authorization purposes, one (1) day before your scheduled service in the amount of your total balance. Again, THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed. You will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to services being rendered. If your service is cancelled for any reason, this hold will be released within 2-5 business days.
Cancellation Policy
Customers have up until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.
Extended Service time
We follow a flat rate packaging model. We have set a maximum number of hours that can be worked for each type of job. In the event that we exceed that time, we charge a rate of $40 / hr. We do this to account for jobs that require more intensive work or time due to size. Communication is very important to us so we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.
Arrival Window
Being where we said we would be, when we said we would be there is incredibly important to our team, however life and circumstances have a way of changing things some of the time. We simply ask that our customers allow a 1-2 hour window for arrival time to account traffic, parking or other surprises along the way. In the rare event that the arrival time is within the 1-2 hour window this will be communicated to our customer immediately and will not effect our customer's bill. Thank you for your understanding in advance!
Safety
**Due liability and safety reasons there are are certain areas that we can not service. This would include:
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Reaching high areas- our team members are not permitted to climb ladders or reach areas greater than 6 feet tall due to liability and safety reasons.
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Moving large appliances- our team members are not permitted to move any large appliances. If you would like an area cleaned underneath an appliance, we ask that you move the appliance prior to servicing and we are happy to clean. Otherwise, we will clean around the appliances.
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Interior windows- Again, our team members are not permitted to climb ladders or reach areas greater than 6 feet tall, but if your window(s) are accessible with a 2-3 step, step ladder we can take care of cleaning it for you.
Service Policies
**The following listed below are to be noted if you are scheduling the following services for your home or business.
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Move Out Cleaning- For move out/move in cleaning services the space should be completely vacated of all furniture and personal belongings. We also ask that our customers not schedule any moving during the time of their cleaning. This guarantees that our team does the best job possible. In the event that our team has to remove trash, items of any sort there is an additional Fee of $100.
*Additionally, if you would like us to clean under or behind any appliances, those appliances should moved prior to your cleaning as our cleaners are not permitted to move these type of items due to liability and safety reasons.
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Deep Cleaning- We ask our customers that schedule this service, to pick up all clothing items, personal/valuable items and clear all cluttered areas prior to our arrival. We request this so that all areas are accessible for cleaning. In the event that we can not service an area included in your deep clean service due to the following listed above, not being completed, we will notify you. If you have any questions regarding what is included in our Deep Clean services please refer to our Services tab > Deep Cleaning.
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Stain and Mold Removal- We can't guarantee the removal of stains/mold from the grout or tiles in the bathroom(s) tub/shower or Kitchen but we will try our absolute best to remove it.
Satisfaction Guaranteed Policy
Your Satisfaction is our number 1 priority. If you are unsatisfied with your cleaning services, our job is to make it right. After your service has been completed, we ask that you perform the mandatory inspection with your cleaning team. As a guideline, please use our checklist during the walk through. Note: inspect carefully. After completing the walk through, if there are areas where you are unsatisfied with the work performed, our team is happy to re-clean any missed areas (according to the checklist) per your request, free of charge AT THE TIME OF SERVICE. After you have completed the walk through, Clean Sweep Maintenance Services are complete. Any additional request or services hereafter will be charged accordingly.
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In the event that clients are unable to complete the walk through due to not being home or decline to complete the walk through our Satisfaction Guaranteed Policy will be considered void.
For Move out cleaning: We HIGHLY RECOMMEND that you invite your landlord to the final walk through inspection with the cleaners. To best meet expectations you can send us a cleaning checklist from the landlord prior to your service appointment.
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